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Return & Refund Policy
Returns
We accept return requests within 7 days of delivery. To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging.
The following items are not eligible for return:
- Gift cards
- Downloadable or digital products
- Used, damaged, or broken items, unless they arrived defective or damaged
To request a return, email support@thewheelkart.com with your order number and the reason for the return. Please do not send an item back before receiving return instructions from us.
Return Shipping
Customers are responsible for return shipping costs. We do not offer prepaid shipping labels on returns. Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 7–10 business days. Your bank or payment provider may require additional time to post the refund to your account.
Late or Missing Refunds
If you have not received an approved refund, first check your bank account again. Then contact your bank or credit card provider, as processing times may vary.
If you have completed these steps and still have not received your refund, contact us at support@thewheelkart.com.
Exchanges
We only replace items that arrive defective or damaged. To request an exchange, email support@thewheelkart.com with your order number and photos showing the issue.
