Refund policy
Return & Refund Policy
Returns
You can request a return within 7 days of delivery. Items must be unused, in the same condition as received, and in their original packaging.
The following items are not eligible for return:
- Gift cards
- Downloadable or digital products
- Used, damaged, or broken items, unless they arrived defective or damaged
To request a return, email support@thewheelkart.com with your order number and the reason for the return. Please do not send an item back before receiving return instructions from us.
Return Shipping
Customers are responsible for return shipping costs. We do not offer prepaid shipping labels on returns. Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
After we receive and inspect your returned item, we will email you to confirm whether your refund is approved.
Approved refunds are issued to your original payment method within 7–10 business days. Your bank or payment provider may take additional time to display the refund in your account.
Late or Missing Refunds
If you have not received an approved refund, first check your bank account again. Then contact your bank or credit card provider, as processing times may vary.
If you have completed these steps and still have not received your refund, contact us at support@thewheelkart.com.
Exchanges
We only replace items that arrive defective or damaged. To request an exchange, email support@thewheelkart.com with your order number and photos showing the issue.
